Rules and Policies
Just a few of the rules to keep us all safe.
POLICIES
- Proof of vaccines is required for all staffed services. Please bring appropriate documentation with you for your visit.
- Never leave a pet unattended in any area especially in our tubs, lobby, or drying areas at any time.
- Leashes are required for entry and exit.
- Adults must be in control at all times. (Leads and cloth muzzles are available – for the fur babies only 🙂
- Please respect the allotted time in Spa Wash and Drying Area.
The last Spa wash is 1 hour before closing. The last Nail rental is 1 hour before closing. Multiple pet families must have their last pet in the tub 30 minutes before closing.
See something, Say something – Messes? Accidents? Overexcited destruction accidents? (Be aware of your pet and any damage that might occur from chewing, gnawing, or scratching marks please) Please let us know immediately so we can remedy the problem and prevent any possible injuries.
Cancellations and Changes to Appointments
Your time and our time is precious, please be considerate by calling to cancel or change an appointment with 24 hours of reservation. We will do our best to accommodate your needs. Missed appointments are subject to a $25.00 cancellation fee, and may require payment in advance of any future services.
Payment Options
We accept cash, checks and all major credit debit cards. There is a FLAT RATE CONVENIENCE FEE for any electronic form of payment.
Drop Off and Pick Up
Please be on time for your appointment. Any late arrivals may require us to reschedule so we do not cause a delay for the next scheduled customer. All pets must be picked up within 30 minutes of our phone call. We do offer an hourly rate for stay-care services if you will need more time.
Satisfaction Policy
Your happiness is of utmost importance to us. This is why we stand by our services 100%. If you have a problem, we will find a solution. Just reach out to a team member. We are here for you!
Quality & Safety
The safety of our fur babies, clients, and staff is our primary concern. We are dedicated to building an environment of safety through training, education, and policy development. Our passion for safety awareness, health, and personal responsibility promotes employee well-being and ensures a safe, healthy, and happy atmosphere.
We routinely clean and disinfect throughout the day and after individual usage of equipment. Our professional groomers and experienced trainers use safety protocol and approved equipment for the safety of you and your fur baby and our staff.
COVID safety, we currently are not requiring Masks while utilizing our services but are free to use them if you desire. A maximum of 2 people from the same family are allowed in the wash/dry/grooming/daycare areas. If there is a wait, we will put your name on our list, and we will contact you. Our staff will escort you to the area for your service. Sidewalk drop off and pick up is available for those who prefer not to enter.
We appreciate you during this time of discovery and this new norm!
